Beskriuwing
Nivon is an AI chatbot for customer support. You train it on your own content in the Nivon app, then use this plugin to add it to your WordPress site. No theme files to edit, no code to paste.
Your visitors get answers in seconds instead of waiting for an email reply. Your team stops answering the same five questions every day.
What the AI chatbot does on your site
- Answers support questions 24/7. It pulls from your documentation, website pages, FAQs, and past conversations, so the answers match what you actually publish.
- Captures leads. Collect a name, email, or any detail you ask for during the conversation.
- Hands off to a human. When a question needs your team, the chat moves to a person instead of dead-ending.
- Speaks 95+ languages. Visitors get replies in their own language without you setting anything up.
How the plugin works
The plugin adds a settings page with two fields, publish key and chatbot ID. Save both and it loads the Nivon widget script in your site footer using the standard WordPress script APIs. Nothing loads until both fields are filled in.
Because the integration lives in the plugin instead of your theme, it keeps working after theme updates and theme switches. The script is deferred and loaded in the footer, so it does not block your pages from rendering, and page caching plugins and CDNs handle it without extra setup.
Who it is for
- SaaS and software teams who want docs-based answers on the marketing site
- Ecommerce stores handling order, shipping, and returns questions
- Agencies adding customer support chat to client sites
- Anyone spending too much of the week answering repeat questions
Getting started
You need a Nivon account and a trained chatbot before the plugin does anything. Create a free account, add your content, then come back and connect it.
Useful links:
External Services
This plugin connects to Nivon, a third-party AI support service operated by Pimjo, to run the chat agent on your site. The plugin is only useful with this service, and the chat functionality cannot run locally.
Service: Nivon
What the plugin loads: When both the publish key and chatbot ID are saved, the plugin loads the Nivon widget script from https://assets.nivon.ai/agent/widget.min.js on the front end of your site. Your publish key and chatbot ID are passed to the script as data attributes so it can identify which chatbot to open. Nothing is loaded if either field is empty.
What data is sent: The widget script runs in your visitor’s browser and communicates with Nivon’s servers. When a visitor opens the chat and sends a message, the following goes to Nivon:
- The message text the visitor types
- Your publish key and chatbot ID, to identify the chatbot
- The page URL and standard browser request data, including IP address and user agent
- Any contact details the visitor chooses to enter, such as name or email, if your chatbot is set up to collect them
When it is sent: The widget script loads on front-end page views once the plugin is configured. Message and contact data is sent only when a visitor actively uses the chat.
The plugin itself does not send any data to Nivon from your server, does not collect analytics, and does not transmit anything about your site administrators.
Your chatbot’s messages are routed to the AI model provider you select in the Nivon dashboard. This is described in the privacy policy below.
By using this plugin you agree to Nivon’s terms and privacy policy:
Skermôfbyldings
Ynstallaasje
- Install the plugin from the Plugins screen in WordPress, or upload the plugin folder to
/wp-content/plugins/. - Activate the plugin.
- Go to Settings > Nivon Options.
- Paste your publish key and chatbot ID.
- Click Save Changes.
To find your keys, open your agent in the Nivon dashboard, go to the Integration tab, and copy both values from the script snippet. While you are there, add your WordPress site domain to the allowed domains list for that chatbot.
FAQ
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Do I need a Nivon account?
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Yes. The plugin adds a chatbot you create and train in the Nivon app. It does not work on its own. You can sign up here.
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Is it free?
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There is a free plan you can start on, and paid plans when you need more conversations and features. See Nivon pricing.
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Where do I find my publish key and chatbot ID?
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In the Nivon dashboard, open your agent and go to the Integration tab. Both values are in the script snippet shown there.
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The chat widget is not showing up
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Check the allowed domains list for your chatbot in Nivon. If your site domain is not on that list, the widget will not load even when the keys are correct. Also confirm both fields are saved in Settings > Nivon Options, since the script does not load if either one is empty.
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Will it slow down my site?
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No. The widget script loads in the footer with the defer attribute, so it does not block page rendering.
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What does the plugin store on my site?
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One option row named
nivon_optionsholding your publish key and chatbot ID. Both are sanitized before saving. Deleting the plugin removes the row. -
Can I use it on more than one site?
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Yes. Install the plugin on each site and connect the chatbot you want on that site.
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What languages does the chatbot support?
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More than 95. It replies in the language the visitor writes in.
Resinsjes
D’r binne gjin resinsjes foar dizze plugin.
Meiwurkers & amp; Untwikkelders
“Nivon – AI Chatbot and AI Agent for Customer Support” is iepen boarne software. De folgjende minsken hawwe bydroegen oan dizze plugin.
Meiwurkers
Oersette “Nivon – AI Chatbot and AI Agent for Customer Support” yn jo taal.
Ynteressearre yn ûntwikkeling?
Blêdzje troch de koade , besjoch de SVN-repository , of abonnearje op it ûntwikkelingslogboek troch RSS .
Feroaringslog
1.0.0
- Initial release.