Cnvrse – Live Chat with Telegram & Discord

Beskriuwing

Answer your website visitors from WordPress, Telegram or Discord. Free, with no separate account and no per-agent pricing.

Cnvrse adds a live chat widget to your site and keeps every conversation in your own WordPress database, not on someone else’s platform. Answer from the Cnvrse screen in WordPress, or connect Telegram or Discord and reply from the app already on your phone.

Most live chat tools bill per agent per month and store your conversation history on their servers. Cnvrse does neither. There is nothing for your visitors to sign up for, nothing for you to sign up for, and nothing to migrate if you ever change your mind. We compare the trade-offs honestly in Cnvrse vs Intercom vs Drift.

Customize the chat widget, see visitor context, manage conversation status, and answer website visitors without leaving the tools you already use.

WordPress Live Chat with Dashboard, Telegram, and Discord Replies

• Live chat widget: add a customizable chat bubble to your WordPress site.
• Reply from the dashboard: answer visitors from the Cnvrse screen in WordPress, no messaging service required.
• Telegram live chat: optionally receive and answer chat messages through Telegram.
• Discord live chat: optionally receive and answer chat messages through Discord.
• Visitor context: see available context such as the current page and browsing journey.
• Conversation status: organize conversations as Open, Pending, or Closed.
• Automatic close: inactive conversations close according to your configured behavior.
• Vanilla JavaScript: the front-end widget is built without jQuery.

Wondering whether live chat is worth adding at all? We wrote up what it does to conversions on a WordPress site.

Cnvrse Pro

The plugin above is free and complete. Cnvrse Pro adds Slack and WhatsApp Business alongside Telegram and Discord, and comes with a year of updates and priority support. Licences are per site, never per agent, and every plan includes every feature.

How Cnvrse Works

1. Install and activate Cnvrse.
2. Review the chat widget and settings before making the widget available to visitors.
3. Reply to visitor messages from the Cnvrse screen in WordPress.
4. Optionally connect Telegram, Discord, or both for off-site notifications and replies.

Telegram Live Chat Integration

1. Create a Telegram bot with BotFather.
2. Enter the bot token in Cnvrse settings.
3. Complete the connection to identify the destination chat ID.
4. Send a test message and reply before using it on a live site.

Telegram setup guide · Creating a bot with BotFather · Is Telegram safe?

Discord Live Chat Integration

1. Create a bot in the Discord Developer Portal.
2. Add the bot to your Discord server.
3. Enter the bot token and channel ID in Cnvrse settings.
4. Test message delivery and replies before using it on a live site.

Discord setup guide

Data and Performance

Cnvrse stores conversation records in your WordPress database and uses WordPress REST API endpoints for chat operations. The front-end widget uses vanilla JavaScript rather than jQuery. Actual performance depends on your site, theme, plugins, server, and configuration, so measure the affected pages before and after activating any plugin.

When you enable an integration or service, the data described in the External Services section is transmitted to that provider. You are responsible for choosing an appropriate configuration, privacy notice, retention policy, and consent workflow for your jurisdiction.

External Services

Cnvrse can communicate with the following external services. Review each provider’s policies and configure an appropriate visitor notice or consent before enabling a service.

Telegram Bot API

When you validate or enable Telegram, Cnvrse communicates with Telegram’s Bot API. Depending on the action, transmitted data can include the bot token used to authenticate the request, Telegram chat identifiers, visitor message content, reply content, visitor name, location, current page, and related conversation context. This is used to deliver notifications and relay chat replies through Telegram.

Service: https://core.telegram.org/bots/api
Terms: https://telegram.org/tos
Privacy: https://telegram.org/privacy

Discord API

When you validate or enable Discord, Cnvrse communicates with Discord’s API. Depending on the action, transmitted data can include the bot token used to authenticate the request, server/channel identifiers, visitor message content, reply content, visitor name, location, current page, and related conversation context. This is used to deliver notifications and relay chat replies through Discord.

Service: https://discord.com/developers/docs/intro
Terms: https://discord.com/terms
Privacy: https://discord.com/privacy